DEPT. OF PUBLIC SERVICES
WATER & SEWER RECORDS
Pay Your Water and Sewer Bill Directly From Your Bank Account!
No Checks. No Postage. Your Payment Will Always Be On Time.
Direct Debit for Water Bill
How does Automatic Bill Payment Work?
Mail, fax, or drop off your completed enrollment form to City Hall. Once set up, the City will withdraw your payment automatically on the due date. Please allow 10 days for automatic bill payments to become effective.
How will you know the amount of your bill?
The Utility Billing Department will send you a billing statement at least 20 days before it’s due. Your automatic payment will be reflected on your billing statement and on your next bank statement. It will also be shown on your next water and sewer bill as payment received on your previous balance.
What if there is a question about your bill?
You can view your account on our website at www.rockford.mi.us by clicking on the Utility Billing Search option under the Online Services link or call the Utility Billing office at 616-866-1537. If the amount due is in question, you may stop the automatic withdrawal up to 5 days before the due date.
Is there a charge for the service?
No. The Automatic Bill Payment Plan is offered by the City of Rockford free of charge. Most financial institutions do not charge for this service. Please contact yours to be sure.
Can payments be withdrawn from a savings account?
Yes, however some savings and money market accounts can accept these transactions and some cannot. Contact your financial institution for information about your specific account.
What if you need to make a change?
If you change your checking/savings account, a new enrollment form will be required. Please allow 10 days for processing. If you decide to cancel your participation in the plan, simply write to the City of Rockford.